Returns & Refund Request Center
Start your return request, review the return instructions, and understand what happens after your item is received and inspected.
Submit Return Form
Start the process by filling out the return request form before shipping anything back.
Ship Eligible Item
Send the return to the instructed location with packaging and seals intact where required.
Inspection Review
Returned items are reviewed for timing, condition, packaging, and eligibility.
Refund Decision
If approved, the refund is issued to the original form of payment after inspection.
Submit the form before mailing your return
This page keeps the return process clear: submit the request first, ship the item with your order number inside the package, then allow time for inspection and processing.
Return & Refund Instructions
Please complete the form before mailing your return. This helps support match your request with the correct order and returned item.
- Complete the return request form on this page.
- Mail the item to the return address listed below.
- Clearly write your order number inside the package.
- Once received, your return will be processed within 3–5 business days.
- Please note that return labels are not provided.
5834 Peachtree Corners E, Suite C
Peachtree Corners, GA 30092
Policy Notes
Returns may be accepted within 30 days of purchase. Items must be unopened, unused, and in their original sealed packaging.
- Refunds are issued to the original payment method after the returned item has been received and inspected.
- Ion Peptide reserves the right to refuse returns that do not meet the stated requirements or appear fraudulent.
- For full eligibility details, please review the complete Returns & Refund Policy.
Return details, made easier to follow
These quick answers help reduce confusion before customers submit a request or ship an item back.
Do I need to complete the form before shipping my return?
Yes. Please complete the return request form first so the support team can identify your order, item, and reason for return before the package arrives.
Where should I send my return?
Send eligible returns to Ion Research, 5834 Peachtree Corners E, Suite C, Peachtree Corners, GA 30092.
Should I include my order number?
Yes. Clearly write your order number inside the package so the return can be matched to your request.
How long does processing take?
Once the returned item is received, processing usually takes 3–5 business days after inspection.
Are return labels provided?
No. Return labels are not provided. Customers are responsible for mailing eligible return items back.
Need help before sending a return?
Contact Ion Peptide support before shipping if you are unsure whether your item qualifies, what details to include, or how to complete the return request process.
